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📦 ORDER TRACKING / DELIVERIES
Delivery times vary depending on the carrier and the destination: in France, delivery generally takes 2 to 5 business days.
Delivery charges vary depending on the order amount. Delivery is free in mainland France for orders over €65. More information by clicking here.
Yes, we deliver to several European countries. International shipping rates and delivery times depend on the geographical area.
Yes, a tracking number and a tracking link will be sent to you by email as soon as your order is shipped. You can track your package via the carrier's website.
RETURNS AND REFUNDS
You have 14 days from the receipt of your order to exercise your right of withdrawal and return the products.
The right of withdrawal applies only when the order is complete. The return costs will be borne by the customer, amounting to €18. If any of the products have been consumed, no refund will be issued.
To proceed, make sure that the products are returned in their original condition.
In the case of a defective or non-compliant product, we cover the return shipping costs. In other cases, the return shipping costs are the responsibility of the customer, amounting to €18 (flat rate).
Yes, a tracking number and a tracking link will be sent to you by email as soon as your order is shipped. You can track your package via the carrier's website.
We refund the order within 10 days after receiving the returned merchandise, deducting the return shipping fees of the carrier, which is €18 (flat rate).