Return and Refund Policy

RETURN IN CASE OF WITHDRAWAL

In accordance with articles L.221-5 and following of the Consumer Code, you have a period of 14 days from the date of receipt of your order to exercise your right of withdrawal. Please inform us of your decision through an unambiguous statement to: Pierre Chavin – 2 boulevard Jean Bouin – 34500 Béziers, or through our contact form.

The right of withdrawal applies only when the order is complete. Return costs will be borne by the customer, amounting to €18. If one of the products has been consumed, no refund will be made.

We only accept returns under the following conditions:

·         The item is new and unused
·         The item is not damaged due to mishandling by the customer

RETURN IN CASE OF DAMAGED ITEM

If the package is damaged, please open it and check the condition of the merchandise.

  • The merchandise is in good condition, please declare its condition in detail on the carrier's slip
  • Otherwise, please do not accept the package.

Contact our customer service at 04 67 90 12 60 for more information.

    RETURN AN ORDER

    Contact us by email at boutique@pierre-chavin.com or by phone at 04 67 90 12 60, and indicate the reason for your return.

    If the package received does not match your order, we will send you a return label with prepaid shipping fees.

    The item must be properly and carefully packaged.

    Otherwise, for any other reason, please refer to the "return in case of withdrawal" section.

     

    CANCEL AN ORDER

    Our products are shipped the same day as the order, from 12:00 PM (business days)

    If you placed an order before this time, please contact us at 04 67 90 12 60 to cancel the shipment.

    If your order was confirmed after 1:00 PM, you have until the next day at 12:00 PM to cancel it.

    If your order has already been shipped, please refer to the "return in case of withdrawal" section.

     

    LOST ORDER

    If at least 2 days have passed since the scheduled delivery date, please contact our customer service by email at boutique@pierre-chavin.com or by phone at 04 67 90 12 60.

    Please allow us 7 days to investigate the location of the items with our shipping service.

    If we cannot track this shipment after these 7 days, it will be declared lost and we will refund or replace your order.

     

    PACKAGE RETURN (following a failure to collect the goods at the relay point)

    We refund the order within 10 days after receiving the returned goods, deducting the return shipping costs of €18 (fixed amount).

    REFUND OF YOUR ORDER

    The refund will be initiated once your product is received in our warehouse. Once approved, it takes about 10 business days.

    Refunds will be made according to the original payment method

     

    Contact Us

    Customer Service

    From Monday to Friday

    from 9:00 AM to 5:00 PM

    Tel: 04 67 90 12 60

    Email: boutique@pierre-chavin.com

    Address: 2 Boulevard Jean Bouin 34500 Béziers

    Withdrawal notice

    In addition to the conventional methods of declaring a withdrawal (e.g. by email, post or fax), this website also offers an electronic withdrawal function. This function ("withdrawal button") can be found in the customer area and in the footer of this website. You can use this function to withdraw from your contract online. After submitting your withdrawal, you will automatically receive an acknowledgment of receipt on a durable medium (e.g. by email).